Types of Information We Collect
When you register or use the eu5 platform, we collect several categories of information to keep the platform running smoothly and to provide you with a secure experience.
Account Information
This includes your full name, date of birth, mobile number, email address and password provided during registration. This information is used to verify your identity and grant access to your account.
Payment & Transaction Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect transaction-related information including your chosen payment method, transaction amount and timestamp. We do not store your full card number or payment PIN — this sensitive information is processed directly through secure payment providers.
Device & Browser Information
We collect technical information such as IP address, device type, operating system, browser type, and screen resolution. This helps us detect suspicious activity and ensure the platform runs smoothly across all devices, including Android and iOS mobile phones.
Platform Usage Data
We record usage activity such as pages visited, games played, session duration, and actions taken within the platform. This data is used for service improvement and aggregate usage pattern analysis.
How We Use Your Information
Eu5 uses the information collected solely for the following purposes:
- Verifying user identity and processing new account registrations.
- Securely processes deposits, withdrawals and financial transactions in MYR.
- Detecting and preventing fraud, money laundering, and other illegal activities.
- Providing customer support and responding to user enquiries.
- Sending important account, security and platform update notifications.
- Complying with applicable legal and regulatory requirements.
- Improving platform functionality based on aggregated usage pattern analysis.
Eu5 will not use your information for third-party marketing purposes without your consent.
Cookie & Tracking Technology Usage
The eu5 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small data files stored on your device when you access the platform.
We use several types of cookies:
- Essential Cookies: Required for core platform functions such as login, session verification and security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collects information on how users interact with the platform, helping us identify areas for improvement.
- Preference Cookies: Saves user preferences such as language and display settings for a smoother experience on future visits.
You can manage your cookie settings through your browser settings. However, disabling essential cookies may affect the functionality of the eu5 platform.
Data Storage, Security & Sharing
Retention Period
Your personal information is retained for as long as your account remains active, or as long as necessary to fulfil the purposes stated in this policy. Following account closure, we may retain certain transaction records for the period required by applicable law.
Security Measures
Eu5 uses SSL encryption for all communications between your device and the platform servers. Passwords are stored in hashed form and cannot be read directly by any party. Access to the user database is restricted to authorised personnel only.
Third-Party Sharing
Eu5 does not sell or rent users' personal information to third parties for commercial purposes. We may share necessary information with:
- Payment service providers that process RM transactions on our behalf.
- Legal authorities or regulatory bodies when required by law.
- Technical service providers that support platform operations, bound by strict confidentiality agreements.
User Rights & Contact Us
As an eu5 platform user, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you at any time.
If the information we hold is inaccurate or outdated, you have the right to request a correction through your account settings or customer support.
You may request the deletion of your account and personal information, subject to applicable legal retention requirements.
Contact Our Privacy Team
For any privacy-related enquiries, data access requests or deletion requests, please contact us:
Email: [email protected]
You may also review FAQ us for answers to frequently asked privacy questions.
Eu5 reserves the right to update this Privacy Policy at any time. Significant changes will be communicated through the platform. Continued use of the platform after changes are published constitutes acceptance of the updated policy. Please check this page periodically for the latest information.
Have More Questions?
Check out our FAQ section or log in to manage your account's privacy settings.